Recently, China quality around the Office received complaints about “cross-line transfer failed banks have buckles handling fee is not refundable” complaints, this topic again pushed major banks of unreasonable charges on the air waves. Online bank transfer is not successful, fee is according to buckle, which has become the online banking transactions “hidden rules”. Complaints Office received a complaint from Mr Wang on March 22, 2011, Mr Wang through to the Bank of China Construction Bank Internet banking account transfers funds, follow the prompts after you’ve lost all information, online banking tips transfer completed and deduction of $ 25 handling charge in the afternoon, he received the China Construction Bank SMS tips, transfer is not successful, back back to my account, but fees are not refunded.
Mr Wang is reminiscent of last year as a business, is equally due to unknown reasons, online bank transfer is not successful by China Construction Bank, funds, $ 50 fee is not deducted but are returned, China Construction Bank nor is there any special instructions.
Mr Wang made a point of call the service hotline of construction Bank for this, 95,533, regret to be answered is, whatever the reason, as long as through their online bank transfer of funds, as long as the xiazhang, regardless of the other party successfully received or not, they have to charge a percentage fee. This Bank does not have any special instructions.
After receiving the complaints of Mr Wang, immediately call the CCB Hotline complaints, answer is, for whatever reason, as long as through their online bank transfer of funds, as long as the xiazhang, regardless of the other party successfully received or not, have to charge a percentage fee, which is banking provisions.
Do not know where such a requirement comes from. In short, the banking services make the user experience of a result, if the Bank had any loss will be borne by the user to; if users have any loss themselves.
It is understood that the customer if the cross-line transfer through online banking, general fees lower, according to the standards of remittance amounts ranging from $-0.5% of charge, each maximum fee is $ 25, $ 35, $ 45. But if customers through counter transfer remittances, so 1% charged fees according to the amount of remittances in General, each maximum fee is $ 50.
Cross-line transfer failed, fee is not refundable has become the norm. According to the survey in diplomatic ties between industry and agriculture, and other major banks, their cross-line transfer fees had nearly the same requirements. All rows of failed transfers, fees are not refunded to the customer. “With no success or to charge? This is the provisions of the King! “,” Transfers are not successful, why do banks charge fees it? “,” Money-do natural, can collect the money did not succeed, never justified. ”…… Many have suffered the experience of users believe that the Bank of this charge with the “zero money inventory” as belonging to the unreasonable charges.
According to the introduction of CCB customer service staff, such as customer first cross-line transfer failed, by the deduction of fees, the customer can be made to the Bank, when once again to the same account when remittances, banks can apply for transfer accounts, returning a handling fee, that is the second fee may be canceled. But it has yet to be confirmed whether can really relieve the users second fees, and whether Mr Wang’s fee can get back.
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