“Alibaba, Taobao for people to see some recent reports, the mood is not good, internal heat is also quite large, I think that today we are
Calmly, and cricket, seriously do a discussion. Because Taobao no to pork and Clenbuterol, we didn’t milk it chloroform ammonia. “The afternoon of April 27, MA appears in Alibaba vector
Communication of the venue, how much is this sentence in the opening of the Ma lookin a little momentum for online shopping to name.
Mr Ma pointed out that at the meeting, Taobao’s fake problem persists, Taobao activist to this attitude is always to help buyers. He also said, you do not want media event will be one or a few fake zoom, that conceals the Taobao has been uphold the values of good faith.
This media meeting theme is “love Taobao, love life, tell you the real online shopping”, the company Chairman of the Board of Directors and CEO Ma, Taobao CEO Lu Zhaoxi, CFO Zhang Yong and other executives were present, lineup Taobao also expressed this time facing the impact of this problem very seriously.
Taobao half staff
Activist
“Somebody accused me of saying yesterday, MA, Taobao is free, by selling fake earned the first pot of gold, you have been engaged in this. I said, first I’m not making money, I’m not wealthy, second it’s not my first pot of gold, Taobao such a large scale, gave if you want to make a little money is very easy. “Mr Ma said.
“Some media Taobao knowing and selling, but that is not the case. “Taobao CFO Zhang Yong published a set of data, 2010 Taobao activist events to 2.16 million, only Taobao transaction volume 0.6%; safeguarding the success rate is 97%, rights are not satisfied with only one out of 10,000, proportion of consumer complaints, only one-tenth of traditional commercial market.
Ma revealed 2010 Taobao received 12.6 million consumer calls, one-off problem resolution rate is 86%, at the same time, in Taobao 4,200 employees, 2000 employees involved in activist work, almost 50% staff in rights protection service. “This is not only the largest in China, is also a member of the global maximum of the defending team. “He sincerely lamented.
According to information provided Taobao, this reporter learned that, in the area of consumer protection system for the establishment, still spend a lot of the original capital of Taobao, such as consumer protection system in 2011, Taobao will benefit amount from $ 100 million up to 200 million Yuan, “the money used to be covered if the seller does not deliver on compensation, from Taobao disbursements. “Taobao CFO Zhang Yong explained.
Fake is not to knock knock Taobao online shopping
At the meeting, MA admitted in Taobao business model, there are two “gate of life”, one is consumers buy fakes, second business intellectual property hurt. “If you condone sellers Taobao, but is himself a knife stabbed himself. “Ma says, Taobao will not give up efforts will continue to protect the interests of consumers, assume good faith mission.
But with the rapid development of online shopping, activist and fake seems to have become Taobao currently have to deal with the problem. Media queries, he felt a little aggrieved. “Fake is to Taobao, also is a fake? Is to make online shopping, Taobao also is to play? I understand that today is a bit biased in Taobao. ”
“Taobao is a company, who have no right to manufacture and sent to prison. Taobao is just a mirror, tell you where Asako, not smash the mirror, your Asako is gone. Taobao is out, do you think there would be no fake? ”
To this end, MA also had, for example “nutrition richer, more bacteria on the edge, as long as there is interest, will have bacteria on the edge, the problem is how the bacteria destroyed, rather than the vaccine out. ”
Ma also stressed that Taobao treat fake problems never hesitate, “Lu Zhaoxi will not resign, Taobao also do not have the so-called ‘ reform ‘, we are not doing anything wrong, we are not doing”, but “there will always be in one out of 10,000 bastards”. Ma believes that will be one out of 10,000 of them enlarged, may not be objective.
Urge nine ministries in conjunction with Taobao impact
“Through the Taobao, 3,000 worth of goods in the shopping centre, can be purchased with a $ 300 to rather Taobao selling cheap,
Is a shopping mall selling expensive, because too many channels in the middle. “Ma believes that online shopping to the Chinese community with three major effects:” first, Taobao establish ‘ integrity is wealth ‘ concept on Taobao, better credit business
The better. Second, give consumers more and more intelligent, more choices for consumers, know which product genuine. Third, allow more development space for enterprises, small enterprises to understand simple manufacturing, you also need to know Qu
Road and brand. ”
In response, Ma said, online shopping need to defend and, as in the field of the “alone” enterprise, Taobao cannot be said to be the most
Well, but have been working hard. “Network fake is a difficult struggle, and struggle or dynamic game. Taobao to crack down on fake goods on the one hand, on the one hand to develop antibodies. “Ma pointed out that Taobao visits per day
More than 70 million, this figure was also on the rise, with the surge in online shopping transaction volume, network impact, and be expected to increase in activist events.
But he also believes that in China’s current logistics and trust mechanism, to do well is very difficult for online shopping. “The United States and Japan have a process like this before, and climbing stage of development of an industry in need of social inclusion. You cannot say your child’s fever, fever, other children are not allowed. ”
He also admits, a company cannot carry Chinese counterfeiting problem, you need to upgrade of State intervention and law enforcement.
Ma called for nine ministries can combine to impact real down to the ground. “I hope that the countries and the media to focus on Quanzhou and Putian in this area. “He said, currently the region has formed a complete counterfeiting chain, need to use the country
Home power to eradicate. “Fighting and Taobao online shopping is not used, to radically cut the cheating. ”
Possible future joint LV and CHANNEL match
Spend hundreds of Yuan to buy a cottage LV, this is easily accomplished on Taobao, Taobao but this is by far the most difficult to deal with problems. To this end, Taobao revealed that the future will be with luxury brands such as LV,CHANNEL on the impact of cooperation, “and together, these brands to find a more suitable match. ”
In the view of Ma, information channels can be accurately fake sales transaction information, even according to clues to trace to the source of manufacture. Traditional forms of business, because there are not monitored, and a large number of channels of the manufacture and sale of hidden deep enough, could not be found. “I think that today is online shopping love you is not easy, but today’s Internet electronic online shopping is the best time ever. ”
“Online shopping is the miracle of China venture capital, Internet’s greatest is open, transparent, nothing is not Exchange, not where supervision, Taobao never accused is missing, we are responsible. “Mr Ma said,” no manufacturing fake the online shopping industry, on the contrary, online shopping is the best antidote to solve fake problems. ”
For the Ma ‘s, the reporter interviewed after the several Taobao users, up Ma was expressed that “Taobao
Today is not easy, Taobao also has taken on greater social responsibility “. And some people believe that Taobao do enough, called Gong Shuaishuai “generation y” users, “said Ma was a public figure I admire, Taobao
Becomes part of my life. But some I disagree, in the fight against fakes, Taobao might have the ability to do more, should be considered first for consumers to create a healthier consumption environment of integrity. Expect them to do
Better. ”
Today morning post
Tags: compensation, consumers, interests, missing, package, protected, should
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